Refund/Exchange Policy

For UAE deliveries only:

Free returns and exchanges only for Dubai deliveries for all AED 200 above orders.
Returns request must be filed within 4 days after receiving the item and exchanges must be filed within 7 days after receiving the items, both using the methods below:

• When requesting a return via email, we would request the receipt number, location, and reason of return (for quality assurance purposes).
• Exchanges are only allowed for items of the same value or higher
• All the products you return must be unused, in the same condition you received it and must be in the original packaging with all tags still attached. Please keep the receipt.
• If you choose to exchange for a more expensive item, you will have to pay the difference before the new item is dispatched to you. In addition, shipping charges might apply for below AED 200 orders.
• Once the inspection of the returned items is complete (usually within 3 business days of receipt), we will offer you:
  Store credit or value coupon that you can use to place a new order with equal value to the items returned and excluding any shipping or other costs. This amount is credited to your KUKU account, which is not transferable to another account/e-mail due to security reasons.
• 5 days of warranty in case of damaged item if no major usage is proven and it can be determined that it is a production fault. The warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use. If it’s this case, please send an email to order@kuku.ae to explain your concern and how to proceed.

Unfortunately, we do not accept any returns/exchanges on sale/discounted items or pre-ordered products.

For out-of-UAE deliveries:

Returns request must be filed within 4 days after receiving the item and exchanges must be filed within 7 days after receiving the items, both using the methods below:

• We offer a courier collection service for all returns/exchanges outside of United Arab Emirates. The charge for this service varies depending on the weight and size of the item being returned, as well as the location. This fee will be deducted from your refund.
• If you chose to exchange for a more expensive item, you will have to pay the difference before the new item is dispatched to you. In addition, shipping charges apply for all out-of-UAE exchanges (both return and new delivery).
• When requesting a return via email, we would request the receipt number, location, and reason of return (for quality assurance purposes).
• All returned items must be unused, in the same condition you received it and must be in the original packaging with all tags still attached. Please keep the receipt.
• Once the inspection of the returned items is complete (usually within 3 business days of receipt), we will offer you:
• Store credit or value coupon that you can use to place a new order with equal value to the items returned excluding original shipping and return costs and fees will be deducted from the amount. This amount is credited to your KUKU account, which is not transferable to another account/e-mail due to security reasons.
• 5 days of warranty in case of broken pairs if no major usage is proven and it can be determined that it is a production fault. The warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use. If it’s this case, please send an email to order@kuku.ae to explain your concern and how to proceed.

Unfortunately, we do not accept any returns/exchanges on sale/discounted items or pre-ordered products.